How to Protect Guests', Owners', and Rental Property Data

Implementing preventive measures by managers is essential to maintain information security and avoid breaches.

30/09/2024 - The security of personal data for guests, owners, and rental property information should be a top priority for any Airbnb manager. With increasing digitalization, new processes are being adopted to ensure responsible actions. Although it may seem laborious, data protection inspires trust and satisfaction from both clients and owners.

The most widely used platforms by travelers, such as Airbnb or Booking.com, have preventive measures that any management team can implement. Here are some simple practices that can help avoid security breaches and protect the data of guests, owners, and rental properties:

Identity Verification Before Sharing Any Information Whenever a guest or owner contacts you for information about a reservation or to make changes, it is essential to verify their identity. Confirm that the person is listed as an authorized guest, the reservation holder, or the property owner. Before sharing any data or making changes, ask them to confirm their full name and reservation code. This simple procedure prevents unauthorized people from accessing sensitive information.
Control Access to Property Pages Access to listings and property information is increasingly controlled. For this reason, platforms often request verification codes, especially on new devices or locations. It is also important to ensure that former managers are removed from the accounts. Additionally, changing passwords regularly is an effective way to enhance property management security.
Restrict Access to Sensitive Information Only managers should have access to confidential information, such as the property ID number. This is crucial because with information like the property ID, a malicious person could request changes to the listing directly from the platform. Reinforce the importance of keeping this information restricted and secure, for both guests and owners.
Phone Verification for Requests When a guest, owner, or third party contacts you by phone to discuss a reservation, online platforms usually call the client back to verify the authenticity of the request. This helps prevent someone pretending to be the guest or owner from accessing sensitive reservation data.

Security: A Continuous Process Online booking platforms are constantly improving their security protocols with new technologies, such as multi-factor authentication and data encryption. However, even with these advancements, implementing preventive measures by managers is essential to maintain information security and avoid breaches.

Data Protection at TeamCHECKiN At TeamCHECKiN, protecting the data of guests, owners, and properties has always been a priority. The management of rental units and communication with guests is carried out in a secure and confidential manner. We apply effective data protection practices that ensure greater security and allow traceability.

If you have any questions, please contact TeamCHECKIn.