Power and Water Outages: Protect Your Airbnb Guests with a Preventive Plan
Check if your property would be well-prepared to handle any unexpected events by using this checklist.
06/09/2024 - With the increase in extreme weather events due to climate change, the risks of power and water outages are becoming more frequent in tourist accommodations. Although these incidents are rare, they can affect the comfort and safety of your guests.
As an Airbnb host, it is crucial to prepare your guests to handle these situations by providing detailed information and practical solutions to improve their experience in the event of an outage. Anticipating power and water outages strengthens guest confidence and also helps you stand out as a proactive host.
The Importance of Informing Guests
Providing guests with information upon arrival is a fundamental step. Clear explanations of the procedures to follow in the event of an outage, along with resources like the Hydro-Québec website, help reassure them. The information should emphasize that these interruptions are beyond your control and often affect an entire area.
A well-structured welcome guide, with instructions for monitoring outages on the Hydro-Québec website, helps reduce uncertainty. This shows that you care about their safety and well-being, even in unexpected situations. This is one of the services provided by TeamCHECKiN to its clients. Learn more about CHECKiN's smart services.
Differentiate Your Rental with "Just-in-case Packages"
Going beyond guest expectations adds real value. By offering a "Just-in-case package" containing essential items for emergencies, your guests will feel safe and prepared. Here are some suggestions of items to include in this kit:
- Instruction manual in multiple languages explaining the steps to follow in case of an emergency
- Headlamps with spare batteries
- Extra blankets to stay warm during cold months
- Stock of potable water to counter interruptions in water service
- Non-perishable food items, such as energy bars
- Hand warmers to cope with the cold
- Portable gas stove and lighters for cooking
Checklist for Airbnb Owners
To ensure your property is well-prepared to face any unforeseen events, use this checklist:
- Are the procedures for dealing with power and water outages already mentioned in the guest manual?
- Is the link to Hydro-Québec’s outage information page included?
- Are headlamps with spare batteries and a BBQ or gas stove available?
- Is a stock of potable water and non-perishable food items accessible to guests?
- Are extra blankets easily accessible?
- Is the BBQ or gas stove in working condition?
Another step that can make a difference is regularly checking the weather forecast to stay aware of potential extreme weather events. Your guests will certainly appreciate your attention and hospitality.